Sugerir ticket a partir da conversa
curl --request POST \
--url https://api.jurichat.com/tickets/suggest-from-conversation \
--header 'Content-Type: application/json' \
--header 'x-jurichat-api-key: <api-key>' \
--data '
{
"conversationId": "<string>",
"date": "<string>"
}
'import requests
url = "https://api.jurichat.com/tickets/suggest-from-conversation"
payload = {
"conversationId": "<string>",
"date": "<string>"
}
headers = {
"x-jurichat-api-key": "<api-key>",
"Content-Type": "application/json"
}
response = requests.post(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'POST',
headers: {'x-jurichat-api-key': '<api-key>', 'Content-Type': 'application/json'},
body: JSON.stringify({conversationId: '<string>', date: '<string>'})
};
fetch('https://api.jurichat.com/tickets/suggest-from-conversation', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.jurichat.com/tickets/suggest-from-conversation",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_POSTFIELDS => json_encode([
'conversationId' => '<string>',
'date' => '<string>'
]),
CURLOPT_HTTPHEADER => [
"Content-Type: application/json",
"x-jurichat-api-key: <api-key>"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://api.jurichat.com/tickets/suggest-from-conversation"
payload := strings.NewReader("{\n \"conversationId\": \"<string>\",\n \"date\": \"<string>\"\n}")
req, _ := http.NewRequest("POST", url, payload)
req.Header.Add("x-jurichat-api-key", "<api-key>")
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.post("https://api.jurichat.com/tickets/suggest-from-conversation")
.header("x-jurichat-api-key", "<api-key>")
.header("Content-Type", "application/json")
.body("{\n \"conversationId\": \"<string>\",\n \"date\": \"<string>\"\n}")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.jurichat.com/tickets/suggest-from-conversation")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Post.new(url)
request["x-jurichat-api-key"] = '<api-key>'
request["Content-Type"] = 'application/json'
request.body = "{\n \"conversationId\": \"<string>\",\n \"date\": \"<string>\"\n}"
response = http.request(request)
puts response.read_body{
"title": "<string>",
"description": "<string>",
"priority": "LOW",
"departmentIds": [
"<string>"
],
"tagIds": [
"<string>"
],
"analyzedDate": "<string>",
"messagesAnalyzed": 1
}{
"message": "<string>",
"statusCode": 123,
"code": "<string>",
"details": "<string>"
}{
"message": "<string>",
"statusCode": 123,
"code": "<string>",
"details": "<string>"
}{
"message": "<string>",
"statusCode": 123,
"code": "<string>",
"details": "<string>"
}Tickets
Sugerir ticket a partir da conversa
Analisa o histórico de um dia da conversa com Claude Sonnet 5 e devolve um rascunho de ticket para o atendente revisar. Não cria o ticket — a criação continua sendo POST /tickets. Consome 10 créditos de IA do escritório, debitados só após a resposta do modelo.
POST
/
tickets
/
suggest-from-conversation
Sugerir ticket a partir da conversa
curl --request POST \
--url https://api.jurichat.com/tickets/suggest-from-conversation \
--header 'Content-Type: application/json' \
--header 'x-jurichat-api-key: <api-key>' \
--data '
{
"conversationId": "<string>",
"date": "<string>"
}
'import requests
url = "https://api.jurichat.com/tickets/suggest-from-conversation"
payload = {
"conversationId": "<string>",
"date": "<string>"
}
headers = {
"x-jurichat-api-key": "<api-key>",
"Content-Type": "application/json"
}
response = requests.post(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'POST',
headers: {'x-jurichat-api-key': '<api-key>', 'Content-Type': 'application/json'},
body: JSON.stringify({conversationId: '<string>', date: '<string>'})
};
fetch('https://api.jurichat.com/tickets/suggest-from-conversation', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.jurichat.com/tickets/suggest-from-conversation",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_POSTFIELDS => json_encode([
'conversationId' => '<string>',
'date' => '<string>'
]),
CURLOPT_HTTPHEADER => [
"Content-Type: application/json",
"x-jurichat-api-key: <api-key>"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://api.jurichat.com/tickets/suggest-from-conversation"
payload := strings.NewReader("{\n \"conversationId\": \"<string>\",\n \"date\": \"<string>\"\n}")
req, _ := http.NewRequest("POST", url, payload)
req.Header.Add("x-jurichat-api-key", "<api-key>")
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.post("https://api.jurichat.com/tickets/suggest-from-conversation")
.header("x-jurichat-api-key", "<api-key>")
.header("Content-Type", "application/json")
.body("{\n \"conversationId\": \"<string>\",\n \"date\": \"<string>\"\n}")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.jurichat.com/tickets/suggest-from-conversation")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Post.new(url)
request["x-jurichat-api-key"] = '<api-key>'
request["Content-Type"] = 'application/json'
request.body = "{\n \"conversationId\": \"<string>\",\n \"date\": \"<string>\"\n}"
response = http.request(request)
puts response.read_body{
"title": "<string>",
"description": "<string>",
"priority": "LOW",
"departmentIds": [
"<string>"
],
"tagIds": [
"<string>"
],
"analyzedDate": "<string>",
"messagesAnalyzed": 1
}{
"message": "<string>",
"statusCode": 123,
"code": "<string>",
"details": "<string>"
}{
"message": "<string>",
"statusCode": 123,
"code": "<string>",
"details": "<string>"
}{
"message": "<string>",
"statusCode": 123,
"code": "<string>",
"details": "<string>"
}Authorizations
Chave de API do escritório (criada no painel). Envie o valor no header x-jurichat-api-key.
Body
application/json
Response
Default Response
Título sugerido para o ticket.
Descrição sugerida, em HTML.
Prioridade sugerida.
Available options:
LOW, MEDIUM, HIGH Setores sugeridos. Só contém IDs existentes e visíveis ao usuário.
Etiquetas sugeridas. Só contém IDs de etiquetas do módulo de tickets.
Dia efetivamente analisado (AAAA-MM-DD).
Quantidade de mensagens usadas como contexto.
Required range:
x >= 0