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PATCH
Atualizar ticket

Authorizations

x-jurichat-api-key
string
header
required

Chave de API do escritório (criada no painel). Envie o valor no header x-jurichat-api-key.

Path Parameters

id
string
required

ID interno do ticket (CUID) ou código compartilhado (TKT-0001).

Required string length: 1 - 40

Body

title
string

Título do ticket.

Required string length: 1 - 200
description
string | null

Descrição do ticket. Null para limpar.

Maximum string length: 20000
statusId
string

ID do novo status.

Minimum string length: 1
priority
enum<string>

Prioridade do ticket.

Available options:
LOW,
MEDIUM,
HIGH
conversationId
string | null

ID da conversa vinculada. Null para desvincular.

Pattern: ^[cC][^\s-]{8,}$
assigneeIds
string[]

IDs dos responsáveis.

Pattern: ^[cC][^\s-]{8,}$
departmentIds
string[]

IDs dos departamentos.

Pattern: ^[cC][^\s-]{8,}$
tagIds
string[]

IDs das etiquetas.

Pattern: ^[cC][^\s-]{8,}$
startedAt
string<date-time> | null

Data inicial do ticket.

endedAt
string<date-time> | null

Data final do ticket.

points
integer | null

Pontuação do ticket.

Required range: 0 <= x <= 9999

Response

Default Response

id
string
required
officeId
string
required
number
integer
required
Required range: x > 0
code
string
required
title
string
required
description
string | null
required
status
object
required
priority
enum<string>
required
Available options:
LOW,
MEDIUM,
HIGH
conversationId
string | null
required
conversation
object | null
required
createdByUserId
string
required
createdBy
object
required
isPublic
boolean
required
publicToken
string | null
required
publicUrl
string | null
required
assignees
object[]
required
departments
object[]
required
tags
object[]
required
attachments
object[]
required
updatesCount
integer
required
Required range: x >= 0
lastUpdate
object | null
required
startedAt
string<date-time> | null
required
endedAt
string<date-time> | null
required
points
integer | null
required
Required range: x >= 0
createdAt
string<date-time>
required
updatedAt
string<date-time>
required
updates
object[]
activities
object[]