> ## Documentation Index
> Fetch the complete documentation index at: https://docs.jurichat.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Indicadores de tickets

> Retorna indicadores e séries temporais de tickets no período.



## OpenAPI

````yaml https://api.jurichat.com/docs/client/openapi.json get /tickets/indicators
openapi: 3.1.0
info:
  title: JuriChat API — Documentação para Integradores
  description: ''
  version: 1.0.0
servers:
  - url: https://api.jurichat.com
    description: Production server
security:
  - apiKeyAuth: []
tags: []
paths:
  /tickets/indicators:
    get:
      tags:
        - Tickets
      summary: Indicadores de tickets
      description: Retorna indicadores e séries temporais de tickets no período.
      parameters:
        - schema:
            type: string
            format: date-time
          in: query
          name: startedAt
          required: false
          description: 'Início do período (filtra por createdAt). Default: 30 dias atrás.'
        - schema:
            type: string
            format: date-time
          in: query
          name: endedAt
          required: false
          description: 'Fim do período (filtra por createdAt). Default: hoje.'
      responses:
        '200':
          description: Default Response
          content:
            application/json:
              schema:
                type: object
                properties:
                  period:
                    type: object
                    properties:
                      startedAt:
                        type: string
                        format: date-time
                      endedAt:
                        type: string
                        format: date-time
                    required:
                      - startedAt
                      - endedAt
                    additionalProperties: false
                  kpis:
                    type: object
                    properties:
                      total:
                        type: integer
                        minimum: 0
                      open:
                        type: integer
                        minimum: 0
                      closed:
                        type: integer
                        minimum: 0
                      createdInPeriod:
                        type: integer
                        minimum: 0
                      closedInPeriod:
                        type: integer
                        minimum: 0
                      unassigned:
                        type: integer
                        minimum: 0
                      withConversation:
                        type: integer
                        minimum: 0
                      publicCount:
                        type: integer
                        minimum: 0
                      avgCompletionHours:
                        type: number
                        minimum: 0
                        nullable: true
                      avgPoints:
                        type: number
                        minimum: 0
                        nullable: true
                      totalPoints:
                        type: number
                        minimum: 0
                    required:
                      - total
                      - open
                      - closed
                      - createdInPeriod
                      - closedInPeriod
                      - unassigned
                      - withConversation
                      - publicCount
                      - avgCompletionHours
                      - avgPoints
                      - totalPoints
                    additionalProperties: false
                  byStatus:
                    type: array
                    items:
                      type: object
                      properties:
                        id:
                          type: string
                        name:
                          type: string
                        color:
                          type: string
                        isClosed:
                          type: boolean
                        count:
                          type: integer
                          minimum: 0
                      required:
                        - id
                        - name
                        - color
                        - isClosed
                        - count
                      additionalProperties: false
                  byPriority:
                    type: array
                    items:
                      type: object
                      properties:
                        priority:
                          type: string
                          enum:
                            - LOW
                            - MEDIUM
                            - HIGH
                        count:
                          type: integer
                          minimum: 0
                      required:
                        - priority
                        - count
                      additionalProperties: false
                  byAssignee:
                    type: array
                    items:
                      type: object
                      properties:
                        userId:
                          type: string
                        name:
                          type: string
                        imageUrl:
                          type: string
                          nullable: true
                          description: Foto de perfil do responsável. Null se não houver.
                        count:
                          type: integer
                          minimum: 0
                        closedCount:
                          type: integer
                          minimum: 0
                        avgCompletionHours:
                          type: number
                          minimum: 0
                          nullable: true
                        points:
                          type: number
                          minimum: 0
                      required:
                        - userId
                        - name
                        - imageUrl
                        - count
                        - closedCount
                        - avgCompletionHours
                        - points
                      additionalProperties: false
                  byDepartment:
                    type: array
                    items:
                      type: object
                      properties:
                        departmentId:
                          type: string
                          nullable: true
                        name:
                          type: string
                        count:
                          type: integer
                          minimum: 0
                        closedCount:
                          type: integer
                          minimum: 0
                        avgCompletionHours:
                          type: number
                          minimum: 0
                          nullable: true
                      required:
                        - departmentId
                        - name
                        - count
                        - closedCount
                        - avgCompletionHours
                      additionalProperties: false
                  series:
                    type: object
                    properties:
                      created:
                        type: array
                        items:
                          type: object
                          properties:
                            date:
                              type: string
                            count:
                              type: integer
                              minimum: 0
                          required:
                            - date
                            - count
                          additionalProperties: false
                      closed:
                        type: array
                        items:
                          type: object
                          properties:
                            date:
                              type: string
                            count:
                              type: integer
                              minimum: 0
                          required:
                            - date
                            - count
                          additionalProperties: false
                    required:
                      - created
                      - closed
                    additionalProperties: false
                required:
                  - period
                  - kpis
                  - byStatus
                  - byPriority
                  - byAssignee
                  - byDepartment
                  - series
                additionalProperties: false
        '403':
          description: Default Response
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                  statusCode:
                    type: number
                  code:
                    type: string
                  details:
                    anyOf:
                      - type: string
                      - type: number
                      - type: boolean
                      - type: object
                        properties: {}
                        additionalProperties: true
                    description: Detalhes adicionais do erro.
                required:
                  - message
                  - statusCode
                additionalProperties: false
      security:
        - apiKeyAuth: []
components:
  securitySchemes:
    apiKeyAuth:
      type: apiKey
      in: header
      name: x-jurichat-api-key
      description: >-
        Chave de API do escritório (criada no painel). Envie o valor no header
        x-jurichat-api-key.

````