> ## Documentation Index > Fetch the complete documentation index at: https://docs.jurichat.com/llms.txt > Use this file to discover all available pages before exploring further. # Atualizar ticket > Atualiza um ticket pelo ID ou código (TKT-0001). Integrações (API key / MCP) devem enviar `application/json`. A UI pode enviar `multipart/form-data` quando houver arquivos. ## OpenAPI ````yaml https://api.jurichat.com/docs/client/openapi.json patch /tickets/{id} openapi: 3.1.0 info: title: JuriChat API — Documentação para Integradores description: '' version: 1.0.0 servers: - url: https://api.jurichat.com description: Production server security: - apiKeyAuth: [] tags: [] paths: /tickets/{id}: patch: tags: - Tickets summary: Atualizar ticket description: >- Atualiza um ticket pelo ID ou código (TKT-0001). Integrações (API key / MCP) devem enviar `application/json`. A UI pode enviar `multipart/form-data` quando houver arquivos. parameters: - schema: type: string minLength: 1 maxLength: 40 in: path name: id required: true description: ID interno do ticket (CUID) ou código compartilhado (TKT-0001). requestBody: content: application/json: schema: type: object properties: title: type: string minLength: 1 maxLength: 200 description: Título do ticket. description: type: string maxLength: 20000 nullable: true description: Descrição do ticket. Null para limpar. statusId: type: string minLength: 1 description: ID do novo status. priority: type: string enum: - LOW - MEDIUM - HIGH description: Prioridade do ticket. conversationId: type: string pattern: ^[cC][^\s-]{8,}$ nullable: true description: ID da conversa vinculada. Null para desvincular. assigneeIds: type: array items: type: string pattern: ^[cC][^\s-]{8,}$ description: IDs dos responsáveis. departmentIds: type: array items: type: string pattern: ^[cC][^\s-]{8,}$ description: IDs dos departamentos. tagIds: type: array items: type: string pattern: ^[cC][^\s-]{8,}$ description: IDs das etiquetas. startedAt: type: string format: date-time nullable: true description: Data inicial do ticket. endedAt: type: string format: date-time nullable: true description: Data final do ticket. points: type: integer minimum: 0 maximum: 9999 nullable: true description: Pontuação do ticket. additionalProperties: false multipart/form-data: schema: type: object properties: title: type: string minLength: 1 maxLength: 200 description: Título do ticket. description: type: string maxLength: 20000 nullable: true description: Descrição do ticket. Null para limpar. statusId: type: string minLength: 1 description: ID do novo status. priority: type: string enum: - LOW - MEDIUM - HIGH description: Prioridade do ticket. conversationId: type: string pattern: ^[cC][^\s-]{8,}$ nullable: true description: ID da conversa vinculada. Null para desvincular. assigneeIds: type: array items: type: string pattern: ^[cC][^\s-]{8,}$ description: IDs dos responsáveis. departmentIds: type: array items: type: string pattern: ^[cC][^\s-]{8,}$ description: IDs dos departamentos. tagIds: type: array items: type: string pattern: ^[cC][^\s-]{8,}$ description: IDs das etiquetas. startedAt: type: string format: date-time nullable: true description: Data inicial do ticket. endedAt: type: string format: date-time nullable: true description: Data final do ticket. points: type: integer minimum: 0 maximum: 9999 nullable: true description: Pontuação do ticket. additionalProperties: false responses: '200': description: Default Response content: application/json: schema: type: object properties: id: type: string officeId: type: string number: type: integer exclusiveMinimum: true minimum: 0 code: type: string title: type: string description: type: string nullable: true status: type: object properties: id: type: string name: type: string color: type: string isClosed: type: boolean index: type: integer required: - id - name - color - isClosed - index additionalProperties: false priority: type: string enum: - LOW - MEDIUM - HIGH conversationId: type: string nullable: true conversation: type: object properties: id: type: string person: type: object properties: id: type: string name: type: string nullable: true phoneNumber: type: string nullable: true required: - id - name - phoneNumber additionalProperties: false nullable: true required: - id - person additionalProperties: false nullable: true createdByUserId: type: string createdBy: type: object properties: id: type: string name: type: string email: type: string imageUrl: type: string nullable: true description: Foto de perfil. Null se não houver. required: - id - name - email - imageUrl additionalProperties: false isPublic: type: boolean publicToken: type: string nullable: true publicUrl: type: string nullable: true assignees: type: array items: type: object properties: id: type: string name: type: string email: type: string imageUrl: type: string nullable: true description: Foto de perfil. Null se não houver. required: - id - name - email - imageUrl additionalProperties: false departments: type: array items: type: object properties: id: type: string name: type: string required: - id - name additionalProperties: false tags: type: array items: type: object properties: id: type: string name: type: string color: type: string required: - id - name - color additionalProperties: false attachments: type: array items: type: object properties: id: type: string fileName: type: string mimeType: type: string sizeBytes: type: integer minimum: 0 url: type: string nullable: true createdAt: type: string format: date-time required: - id - fileName - mimeType - sizeBytes - url - createdAt additionalProperties: false updatesCount: type: integer minimum: 0 lastUpdate: type: object properties: content: type: string createdAt: type: string format: date-time createdBy: type: object properties: id: type: string name: type: string email: type: string required: - id - name - email additionalProperties: false nullable: true required: - content additionalProperties: false nullable: true updates: type: array items: type: object properties: id: type: string content: type: string visibility: type: string enum: - PUBLIC - INTERNAL createdAt: type: string format: date-time createdBy: type: object properties: id: type: string name: type: string email: type: string imageUrl: type: string nullable: true description: Foto de perfil. Null se não houver. required: - id - name - email - imageUrl additionalProperties: false nullable: true attachments: type: array items: type: object properties: id: type: string fileName: type: string mimeType: type: string sizeBytes: type: integer minimum: 0 url: type: string nullable: true createdAt: type: string format: date-time required: - id - fileName - mimeType - sizeBytes - url - createdAt additionalProperties: false required: - id - content - visibility - createdAt - createdBy - attachments additionalProperties: false activities: type: array items: type: object properties: id: type: string type: type: string enum: - CREATED - STATUS_CHANGED - PRIORITY_CHANGED - TITLE_CHANGED - DESCRIPTION_CHANGED - ASSIGNEES_CHANGED - DEPARTMENTS_CHANGED - TAGS_CHANGED - DATES_CHANGED - POINTS_CHANGED - CONVERSATION_CHANGED - ATTACHMENTS_ADDED - PUBLIC_LINK_ENABLED - PUBLIC_LINK_DISABLED field: type: string nullable: true fromValue: nullable: true toValue: nullable: true metadata: nullable: true createdAt: type: string format: date-time createdBy: type: object properties: id: type: string name: type: string email: type: string imageUrl: type: string nullable: true description: Foto de perfil. Null se não houver. required: - id - name - email - imageUrl additionalProperties: false nullable: true required: - id - type - field - createdAt - createdBy additionalProperties: false startedAt: type: string format: date-time nullable: true endedAt: type: string format: date-time nullable: true points: type: integer minimum: 0 nullable: true createdAt: type: string format: date-time updatedAt: type: string format: date-time required: - id - officeId - number - code - title - description - status - priority - conversationId - conversation - createdByUserId - createdBy - isPublic - publicToken - publicUrl - assignees - departments - tags - attachments - updatesCount - lastUpdate - startedAt - endedAt - points - createdAt - updatedAt additionalProperties: false '400': description: Default Response content: application/json: schema: type: object properties: message: type: string statusCode: type: number code: type: string details: anyOf: - type: string - type: number - type: boolean - type: object properties: {} additionalProperties: true description: Detalhes adicionais do erro. required: - message - statusCode additionalProperties: false '403': description: Default Response content: application/json: schema: type: object properties: message: type: string statusCode: type: number code: type: string details: anyOf: - type: string - type: number - type: boolean - type: object properties: {} additionalProperties: true description: Detalhes adicionais do erro. required: - message - statusCode additionalProperties: false '404': description: Default Response content: application/json: schema: type: object properties: message: type: string statusCode: type: number code: type: string details: anyOf: - type: string - type: number - type: boolean - type: object properties: {} additionalProperties: true description: Detalhes adicionais do erro. required: - message - statusCode additionalProperties: false security: - apiKeyAuth: [] components: securitySchemes: apiKeyAuth: type: apiKey in: header name: x-jurichat-api-key description: >- Chave de API do escritório (criada no painel). Envie o valor no header x-jurichat-api-key. ````