> ## Documentation Index
> Fetch the complete documentation index at: https://docs.jurichat.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Pausar atendimento

> Pausa um atendimento humano em andamento. A conversa fica com status PAUSED, mantém o atendente responsável e deixa de contar nas métricas de TMR e TMA. Qualquer mensagem nova retoma o atendimento.



## OpenAPI

````yaml https://api.jurichat.com/docs/client/openapi.json post /conversation/pause-support
openapi: 3.1.0
info:
  title: JuriChat API — Documentação para Integradores
  description: ''
  version: 1.0.0
servers:
  - url: https://api.jurichat.com
    description: Production server
security:
  - apiKeyAuth: []
tags: []
paths:
  /conversation/pause-support:
    post:
      tags:
        - Conversations
      summary: Pausar atendimento
      description: >-
        Pausa um atendimento humano em andamento. A conversa fica com status
        PAUSED, mantém o atendente responsável e deixa de contar nas métricas de
        TMR e TMA. Qualquer mensagem nova retoma o atendimento.
      requestBody:
        content:
          application/json:
            schema:
              type: object
              properties:
                conversationId:
                  type: string
                  pattern: ^[cC][^\s-]{8,}$
                  description: ID da conversa.
              required:
                - conversationId
              additionalProperties: false
        required: true
      responses:
        '200':
          description: Default Response
          content:
            application/json:
              schema:
                type: object
                properties:
                  success:
                    type: boolean
                    description: Indica se a conversa mudou de estado de pausa com sucesso.
                required:
                  - success
                additionalProperties: false
        '400':
          description: Default Response
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                  statusCode:
                    type: number
                  code:
                    type: string
                  details:
                    anyOf:
                      - type: string
                      - type: number
                      - type: boolean
                      - type: object
                        properties: {}
                        additionalProperties: true
                    description: Detalhes adicionais do erro.
                required:
                  - message
                  - statusCode
                additionalProperties: false
        '404':
          description: Default Response
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                  statusCode:
                    type: number
                  code:
                    type: string
                  details:
                    anyOf:
                      - type: string
                      - type: number
                      - type: boolean
                      - type: object
                        properties: {}
                        additionalProperties: true
                    description: Detalhes adicionais do erro.
                required:
                  - message
                  - statusCode
                additionalProperties: false
      security:
        - apiKeyAuth: []
components:
  securitySchemes:
    apiKeyAuth:
      type: apiKey
      in: header
      name: x-jurichat-api-key
      description: >-
        Chave de API do escritório (criada no painel). Envie o valor no header
        x-jurichat-api-key.

````